PRODUCT RETURN DUE TO DISSATISFACTION AND REPENTANCE

If you received a product from Conclave Editora and you were not satisfied or regretted your purchase, your return request must be made with our customer service via email. sac@conclaveweb.com.br within the deadline of 7 (seven) consecutive days, counted from the date of receipt of the goods, informing the reason for the request and its data (name, phone, invoice, CPF). The conditions detailed below must be respected:

• presentation of the purchase tax document;
• the product must be intact (no signs of use), packed in its original packaging and complete (with all original components described in the game);

The procedure for returning the goods may be carried out through the Correios reverse logistics service or through a carrier indicated by Conclave Editora. This choice will be made by Conclave Editora. In the first case, the postage code will be provided to the customer by e-mail, which must be presented at the Post Office. This process is free. Please carefully observe all the rules for using the postage code of the Post Office. In the case of removal by carrier, Conclave Editora will arrange for the removal of the goods at the place where it was delivered (or at another place to be indicated by the buyer). The cost of shipping with the return of the goods will be borne by Conclave Editora.

REFUND OF THE AMOUNT

The value of the returned product (including the shipping related to it) will be refunded using the same payment method chosen in the purchase process. It is important to remember that the refund of values will only occur after receipt of the returned product and analysis of its conditions by Conclave Editora. The term for this reimbursement will start to take effect only after this analysis and is up to 15 (ten) business days.

• For credit card purchases, the chargeback may occur on up to two subsequent invoices, depending on the expiration date of your card. We remind you that this procedure is under the responsibility of the credit card administrator. In purchases with bank slip, when making your contact with our Service Center by e-mail sac@conclaveweb.com.br, enter your bank details (bank, current account and CPF).

REPLACEMENT OF PARTS DUE TO TECHNICAL DEFECT OF THE PRODUCT

If you purchased a product from Conclave Editora and found a manufacturing defect or missing part/component, you can request a replacement/exchange. The deadline for this request is up to 90 days after purchase (date of issue of the invoice). Recognition of a defect always and necessarily takes place after analyzing photos, which must be sent together with the replacement request and product purchase invoice.

We emphasize that the game box is the packaging and, unless it is an integral part of the game's gameplay, that is, it is an active component of the game, it cannot be exchanged for small dents or scratches on the box that do not compromise the use and the product guard.

Important: If a manufacturing defect is found in a product within the 90-day warranty, the company reserves the right to provide an exchange, under the terms and within a period of up to 30 days, provided for by the Consumer Protection Code. Your request for replacement of a product under warranty (up to 90 days after the date of issue of the invoice) must always be made in our service by email sac@conclaveweb.com.br stating the reason for the request and your data (name, phone, invoice, CPF).

REFUND OF THE VALUE - DEFECTIVE PRODUCT

If there is a defect in the product and it is impossible to replace the game or part within 30 days from the date of the complaint, the customer may choose to return the purchase and fully refund the amounts paid. In this situation, freight, delivery and return costs are not charged. The value of the returned product, including shipping related to it, will be refunded according to the payment method used in your purchase. There will be a contact from Conclave Editora to schedule the date for withdrawal of the return. It is important to remember that the refund of values will only occur after receipt of the returned product and analysis of its conditions by Conclave Editora. The deadline for reimbursement will begin to take effect only after this analysis. 

EXCHANGE FOR OPERATIONAL ERROR

It is possible to request an exchange of the Conclave Editora product when an operational error is found on the part of the company, such as receipt of merchandise different from the one purchased.

In the event that any discrepancy is found between the merchandise that was purchased and the one that is being received at the time of delivery, the customer must refuse delivery and immediately inform our Service Center, so that the merchandise can be sent again without any additional charge. If the difference has not been noticed at the time of delivery, the customer must inform the customer service by e-mail. sac@conclaveweb.com.br, which will immediately arrange the exchange at no cost to the customer. Important: Exchanges can only be made under the following conditions:

• presentation of the purchase tax document;
• the product must be intact (no signs of use), in its original packaging and complete (with all original components described in the game);

RECEIPT OF DAMAGED GOODS

Conclave Editora seeks to do everything possible to ensure products are sent in perfect condition. However, in the event that any problem is noticed with the product upon delivery, we ask the customer to carefully check the condition of the product, possibly refusing delivery and immediately informing our customer service (sac@conclaveweb.com.br), so that the goods can be re-shipped at no additional cost.
To qualify for this exchange, the returned product must be intact (no signs of use), packed in its original packaging and complete (with all original components described in the game), not detached and not removed from its original packaging.

INFORMATION DIVERGENCE

In the event of any discrepancy in the information provided by Conclave Editora, which in any way compromises the use or expectations of our customer in relation to the product being purchased, it will be possible to request the cancellation of the purchase without any additional cost. Complaints of this nature should always be addressed to our customer service by email (sac@conclaveweb.com.br) stating the reason for the request and your data (name, phone, invoice, CPF). Conclave Editora will carry out an evaluation of the request, making a subsequent contact within 15 (fifteen) working days and advising on the best solution for the customer or, eventually, authorizing the return and informing the necessary procedures for the return. Important: only returns that have been previously authorized by our customer service will be accepted.

CANCELLATION BY COMPANY INITIATIVE

If the order presents inconsistency of information (ex: error/missing information in the address of the recipient), the Service Center will contact the customer to make the necessary corrections and ensure the completion of the process. In the event that, after 2 (two) attempts to contact you, it is not possible to provide the necessary correction of the information, the order will be considered cancelled. The cancellation will always be informed to the customer by our Customer Service, by phone or email.